Routinely serving as Network Engineer highly task-oriented and able to meet multiple deadlines. Installing and configuring desktop hardware and peripheral devices, such as networked printers, for local/remote branch offices, performing remote or onsite maintenance. Creating and maintaining the user accounts on Windows Server, Lotus Notes Server, and Contour. Maintaining diverse hardware, software, and networks supporting 200+ users. Performed root cause analysis and identifies problem trends in an effort to remove problems from the environment. Interfaced with the customers in a professional and friendly manner and is adept at resolving problems and diffusing difficult situations. Used available resources in problem-solving for employees, minimizing the need to escalate problems for the resolution. Provided day-to-day technical and application support on the phones, via online chat or face to face at Solveit desk assisting with employee issues involving desktop, laptop, network or application services. Functioned as a knowledgeable, first-call resource known for our problem-solving capabilities, our attention to detail and our exceptional service. Worked in a fast-paced, dynamic environment with a focus on providing superior customer service, where the primary objective is to resolve customer incidents/requests within the global service desk so that employees are able to be productive, with minimal downtime. Understood the systems status and network connectivity, including high-speed internet technologies and VPN, experience with windows internals, performed basic to moderate problem analysis in a PC environment. Networking CA/Load Balancer Management of digital certificates for encrypted communications. Networking firewalls implementation of a WAN (Wide Area Network) including all our stores based on a networking VPN, establishing a secure connection between the main datacenter, the corporate office and mobile users. Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems. 
Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Relying on instructions and pre-established guidelines to perform the functions of the job.Documenting, tracking and monitoring the problem to ensure a timely resolution.
Troubleshooting problems across both Windows and Mac operating system and applications.Responding to telephone calls, email and personnel requests for technical support.Identifying, researching, and resolving the technical problems. Providing support to end users on a variety of issues.
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